Delivery time is dependent on our stores’ inventory levels in your local area or nearby region. If an item is in-stock, our team will dispatch the item out to you within 1-3 working days, after your order has been processed. (90% orders placed before 12 pm gets same day dispatch, bespoke product excluded.) You will receive notification when your order has been processed and you will also receive an email when your order is dispatched to advise you that the item is on its way. Your order will be shipped to you mostly via Toll NZ and PBT Freight. Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.
• Smaller items usually delivered within 2-3 business days. (Rural Home Delivery will take longer and usually adds another 3 days to your delivery timeframe).
• Larger items going through freight and usually delivered within 4-7 business days. (Rural Home Delivery will take longer and usually adds another 3 days to your delivery timeframe).
If the item is low in stock, we may need to transfer the item from other store branches in the country. If this is the case, delivery may take a little longer. Transfers typically take 2-4 workings days, you will receive an email to notify you of this, and you will be contacted when your order is dispatched.
Around public holiday periods - please allow a few extra working days. During the Christmas period - please expect courier delivery to take a little longer than usual.
The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product). There will be the lowest possible rate displayed until the shipping method selected at check-out.
Large items will be shipped to you mostly via PBT Freight. You can use PBT Rural Finder to check if your address is in their rural address lists before you place an order.
Please contact us if you want to ship goods to Waiheke Island.
Oversea deliveries are not available at the current stage.
Free Phone: 0800810910
Friday – Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 3:00 PM