Hercules Store offers a limited manufacturing warranty on all products from the date of original purchase that the product will be free from defect in material and workmanship. The length of the limited warranty may vary by product.
-We will replace your item if it is found to be Dead On Arrival (DOA).
-The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. Please specify the item title and invoice number. We reserve the rights to refuse any -claims that are made after this time frame.
-Buyer has the responsibility and expense of sending back the faulty item to us.
-We do not accept any item return by COD. The return postage must be paid entirely by the Buyer. Buyer must make contact with us for approval prior to item return.
-We will repair the item where possible or send a replacement. Refunds will only be offered where a replacement is not available.
-All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
-All accessories and bonus gifts are not covered by warranty. E.g. Battery, earphones, cables, carry bags etc.
-Your invoice, delivery docket, buyer details will be required as proof of purchase.
-Warranty valid in New Zealand only.
We will not be liable to you or anyone else for any damages that result from the failure of the product. Causes of damages include, but are not limited to, the following:
-Normal wear & tear.
-Damage from using goods for a purpose for which they were not designed.
-Damage from neglect or careless storage.
-Damage from having unauthorised repairs carried out.
-Damage from accident, misuse or involved in accidental or natural disasters.