Product Warranty Information

Product Warranty Information

Returns Information

Returns are accepted by Hercules™ Instant Shelter, within 30 days for all standard stock items. There will be a 15% restocking fee.

You are entitled to cancel your order and return the goods. Any goods returned should be in their original packaging, unused and in a saleable condition. You must notify us within 7 working days of receiving the goods. Original postage costs to you the customer will be deducted from your refund. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described.

Goods once used cannot be returned without a valid reason. We reserve the right to repair or replace any goods which may prove faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

Custom items are non-returnable and orders are non-cancellable. Please use care when ordering custom items and always contact us by phone or email if you have any questions.

 

Hercules™ Instant Shelter Product Warranty

Hercules™ Instant Shelter have a limited warranty from the date of original retail purchase that the product will be free from defects in material and workmanship. The length of the limited warranty may vary by product. The warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable.  This does not include damage caused by incorrect anchoring, severe weather conditions and misuse of the products.Some of our frames benefit from extended warranty of up to eight years; cover does not apply to canopies and sidewalls. We reserve the right to repair or replace any part which may prove faulty.

*Please do not leave gazebos in unattentioned place. Take it down in severe weather conditions.

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Please refer to your product for the exact terms and conditions of the limited warranty for your purchase. The warranty included with your purchased product is your exclusive warranty.

If your product is defective and is within your warranty period, contact us at info@herculesstore.co.nz. Do not return product to Hercules without authorization. You will be directed to attach a tag to the product that includes your name, address, daytime telephone number and description of the problem. Include a copy of the original sales receipt. 

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