Product Warranty Information
HERCULES™ INSTANT SHELTER WARRANTY POLICY
Hercules™ Instant Shelter have a limited warranty from the date of original retail purchase that the product will be free from defects in material and workmanship. The length of the limited warranty may vary by product. The warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. This does not include damage caused by incorrect anchoring, severe weather conditions and misuse of the products. Some of our frames benefit from extended warranty of up to eight years; cover does not apply to canopies and sidewalls. We reserve the right to repair or replace any part which may prove faulty.
PLEASE NOTE: KEEP THE ORIGINAL SALES RECEIPT.
Proof of purchase is required to obtain warranty performance. Please refer to your product for the exact terms and conditions of the limited warranty for your purchase. The warranty included with your purchased product is your exclusive warranty.
If your product is defective and is within your warranty period, please contact us. Do not return product to Hercules without authorization. You will be directed to attach a tag to the product that includes your name, address, daytime telephone number and description of the problem. Include a copy of the original sales receipt.
RETURN & REFUND POLICY
Hercules™ Instant Shelter we‘re so confident in the quality of our products, that we offer you a full guarantee. If for any reason you are not entirely happy with your purchase, you can exchange it for something else, or receive a full refund. This excludes any bespoke printed items. You’re welcome to return goods directly to our local stores. Our open hours are 9am to 5pm weekdays, 10am to 3pm Saturday, please contact us prior to coming.
YOUR RIGHT TO CANCEL:
1.1 If you have simply changed your mind about any item ordered and you wish to return it, you can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be ‘as new’ when returned to us. Therefore, they should remain in their original condition and in our packaging. Once you’ve informed us that you wish to return goods, you have 14 calendar days to return it to us. Once the item is received at Hercules™ Instant Shelter, we’ll issue a full refund for the product to your original payment method. The refund will included the full cost of the goods, and you are responsible for the cost of returning the goods to Hercules™ Instant Shelter and the cost for doing so. You are responsible for the goods until they reach us, so we highly recommend that you use Recorded Delivery (or any secure service, requiring a signature on delivery), when returning goods to us, so that you can track the item to ensure it reaches us and that we have acknowledged receipt of the goods.
1.2 Please note: Hercules™ Instant Shelter reserves the right to refuse return; therefore please ensure that before any is returned to us, you have notified our office to ensure we are happy to receive the goods. Our open hours are 9am to 5pm weekdays, 10am to 3pm Saturday, you can find a contact here.
1.3 You should return the goods in their original packaging to Hercules™ Instant Shelter to an accepted return address, please ensure that before any is returned to us, you have notified our office to ensure a correct and accepted return address is provided.
1.4 Please note that if your time for return as stated in (1.1) has expired, then your rights for refund/returns as outlined, may have also expired.
BESPOKE, PRINTED or PERSONALISED ITEMS:
1.5 Bespoke, printed and personalised items are not eligible for return once shipped unless faulty or damaged in transit. If at any point you wish to cancel a bespoke order (i.e. printing, or individual amendments), then the deposit taken, will be non-refundable. If 100% payment has been taken, then you will only be eligible for 50% refund. However, Hercules™ Instant Shelter reserves The right to refuse to refund, when bespoke work has been carried out on your instructions.
FAULTY OR DEFECTIVE ITEMS
1.6 Note that in the event of Hercules™ Instant Shelter sending you a faulty or defective item, we would need to be notified of said fault, within 20 working days of you receiving the goods.
1.7 In order to replace the faulty item, we may ask to see photographic evidence of the fault, or to have the item sent back to us before we can issue a replacement. This evidentiary requirement will enable us to make an informed decision about whether to repair or replace the item in question.
1.8 You can return the goods in their original packaging to Hercules™ Instant Shelter, when your return is accepted by us , and you have 14 calendar days to return, then we are responsible for the cost of returning the goods to Hercules™ Instant Shelter. Note that you are responsible for the goods until they reach us, so we highly recommend that you use Recorded Delivery (or any secure service, requiring a signature on delivery), when returning goods to us, so that you can track the item to ensure it reaches us and that we have acknowledged receipt of the goods.
1.9 Please Note: once used, we will not accept goods back without a valid reason (such as a manufacturing fault).
1.10 We reserve the right to repair or replace goods which have been proven faulty. We reserve the right to issue a credit note by way of refund.
1.11 Please note that if your time for return as stated in (1.6 & 1.8) has expired, then your rights for refund/returns as outlined, may have also expired.